Maintenance Coach

A digital solution to optimize and secure maintenance operations

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Privacy Policy

ARTICLE 1: PREAMBLE

The purpose of this privacy policy is to inform users of the Maintenance Coach application:

  • About how their personal data is collected. Personal data is any information that can be used to identify a user. This may include, but is not limited to, full name, age, postal or e-mail address, location or IP address ;
  • About the rights they have regarding this data ;
  • About the person responsible for processing the personal data collected and processed ;
  • About the recipients of this personal data ;
  • About the site's cookie policy.

This policy supplements the legal notice and the general terms of use, which can be consulted by users at the following address : https://www.maintenance-coach.com/privacy

ARTICLE 2 : PRINCIPLES RELATING TO THE COLLECTION AND PROCESSING OF PERSONAL DATA

In accordance with Article 5 of Regulation (EU) 2016/679, personal data shall be :

  • Processed lawfully, fairly and transparently to the data subject ;
  • Collected for specified (see Article 3.1 hereof) , explicit and legitimate purposes and not further processed in a way incompatible with those purposes ;
  • Adequate, relevant and limited to what is necessary for the purposes for which they are processed ;
  • Accurate and, where necessary, kept up to date. All reasonable steps must be taken to ensure that personal data which are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay ;
  • Kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which they are processed ;
  • Processed in such a way as to ensure appropriate security of the data collected, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, by means of appropriate technical or organisational measures.

Processing is lawful only if and insofar as at least one of the following conditions is met :

  • The data subject has consented to the processing of his/her personal data for one or more specific purposes ;
  • The processing is necessary for the performance of a contract to which the data subject is party or for the performance of pre-contractual measures taken at the request of the data subject ;
  • The processing is necessary for compliance with a legal obligation to which the controller is subject ;
  • The processing is necessary to protect the vital interests of the data subject or of another natural person ;
  • The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller ;
  • The processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, unless the interests or fundamental rights and freedoms of the data subject which require the protection of personal data prevail, in particular where the data subject is a child.

ARTICLE 3: PERSONAL DATA COLLECTED AND PROCESSED IN THE CONTEXT OF NAVIGATION ON THE SITE

Article 3.1 : Data collected

The personal data collected in the context of our activity are the following :

  • E-mail address
  • Name of the organisation to which the person belongs
  • Contract(s) associated with the person
  • UUID (Unique Universal Identifier) of the mobile device.

This data is collected and processed for the following purposes :

  • Authentication
  • Rights and contracts management

Article 3.2 : Method of data collection

When you use our application, the following data are automatically collected:

  • E-mail address
  • Name of the organisation to which the person belongs
  • Contract(s) associated with the person
  • UUID (Unique Universal Identifier) of the mobile device.

No other personal data is collected by the Maintenance Coach solution.

The company may retain certain personal data beyond the above-mentioned time limits in order to fulfil its legal or regulatory obligations.

Article 3.3 : Data hosting

The Maintenance Coach solution is hosted by :

THALES, Tour Carpe Diem, 31 Place des Corolles, CS 20001 - 92098 Paris La Défense

No data is passed on to a third party or partner.

No cookies are used in the Maintenance Coach solution.

Article 3.4 : Authorisations of the application

  • Camera : The camera is used to take pictures and recognise QR codes. The QR code, in text form, is transmitted only to the Maintenance Coach server.
  • Storage : Allows the Maintenance Coach application to read and write to your internal memory, especially in « offline » mode.
  • Microphone : No microphone data is used in the Maintenance Coach application.
  • GPS location : No GPS location data is used in the Maintenance Coach application.

ARTICLE 4 : DATA CONTROLLER AND DATA PROTECTION OFFICER

Article 4.1 : The data controller

Personal data is collected by THALES, a public limited company with a Board of Directors, registered under SIREN number 552059024.

The personal data controller can be contacted via our contact form on the website :

Article 4.2 : The Data Protection Officer

The company's or manager's data protection officer is available at the e-mail address : dataprotection@thalesgroup.com

If you believe, after having contacted us, that your rights "Informatique et Libertés" are not respected, you can send an information to the CNIL.

ARTICLE 5 : USER'S RIGHTS REGARDING DATA COLLECTION AND PROCESSING

Any user concerned by the processing of his/her personal data may avail him/herself of the following rights, in accordance with the European Regulation 2016/679 and the Data Protection Act (Act 78-17 of 6 January 1978) :

  • Right of access, rectification and erasure of data (provided for in Articles 15, 16 and 17 of the GDPR respectively) ;
  • Right to data portability (Article 20 of the GDPR) ;
  • Right to restrict (Article 18 GDPR) and object to data processing (Article 21 GDPR) ;
  • Right not to be subject to a decision based exclusively on an automated process ;
  • Right to determine the fate of data after death ;
  • Right to have recourse to the competent supervisory authority (Article 77 of the GDPR).

You have the right to access your personal data, as well as the right to rectify and delete your personal data. You can also define directives concerning the fate of your personal data after your death. In addition, you have the right to request the restriction of processing. Moreover, you may request the communication, in a structured and standard format, of the personal data you have provided to THALES and which are processed using automated processes.

If you have any queries or complaints, please use this form. You can also contact our data protection officer by writing to the following address: dataprotection@thalesgroup.com. In any case, you have the right to lodge a complaint with the competent data protection authority.

Visit cnil.fr for more information on your rights.

ARTICLE 6 : CONDITIONS FOR AMENDING THE PRIVACY POLICY

The publisher of the Maintenance Coach application reserves the right to modify this Policy at any time to ensure that users of the site comply with applicable law.

The current policy was initially published on 06/23/2022.